Terms and Conditions

 

Use of Site

This site may only be used to browse the content and make legitimate purchases. Use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchase is strictly prohibited. This site and its content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. ‘Deep-linking’, ’embedding’, or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws and other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents, and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation- data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

Rights are reserved to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site, and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability Coffee

All coffee is roasted per order to enable maximum freshness and therefore enjoyment. Coffee orders will be roasted and dispatched when payment is validated / received. From receipt of payment please allow two working days plus shipping time.

General

Time of delivery is dependent on stock availability. Should stock be available, orders will be dispatched the same day that payment is validated / received.

Should the product be unavailable, Bean There Coffee Company will contact you directly with a delivery time estimate.

Every effort is made to effect shipment of your order timeously; however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Bean There Coffee Company will contact you directly with a revised delivery schedule.

All orders finalized after 12h00 (CAT) on Fridays will be processed the following business day.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree all Terms and Conditions. Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact Bean There Coffee Company before making any purchase for any product or service through this website.

Shipping

Free Delivery to all major cities for orders over R300.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment. For EFT’s this means that we cannot process the order until the funds have cleared in our account (which is normally the next business day).

Export restrictions

Because of the costs involved in transporting great distances shoppers outside of South Africa are requested to please contact Bean There on +27 87 310 3100 and we will discuss your request and do everything in our power to accommodate your order.

Refunds/Returns Policy

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price.

You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

About us

With a love for coffee and a passion for the African adventure, Bean There Coffee Company acquires, through fair trade, the world’s finest single origin coffee, which is hand roasted to produce an exclusive optimal roast.

Fair trade guarantees farmers will receive a fair payment for their coffee, regardless of market fluctuations, which ensures community development and empowerment. Bean There provides single origin, unblended coffee beans from a single country, region, and crop. All coffee beans have an optimal roast: a point within the roasting process where the key coffee elements of aroma, body, acidity and flavour meet perfectly, resulting in a most desirable, optimal roast. The coffee taste and experience emanates class, distinction, extravagance, and passion. Every cup of Bean There coffee creates an adventure able to transport the taster to the jungles of risk, the farms of intrigue, the plains of mystery, and the taste of Africa’s coffee heritage.

* Note:

Bean There Coffee Company recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Goods should be returned to:
Bean There Coffee Coffee Company
44 Stanley Avenue,
Milpark,
Johannesburg,
2092
Please contact us should you have any questions: Tel: +27 87 310 3100

What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect, or damaged, please contact us via email coffee@beanthere.co.za or call +27 87 310 3100. Our Customer Service hours are Monday-Friday 9 a.m. – 5 p.m. PST, Saturday 10:00 a.m. – 3:00 p.m.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Bean There Coffee Company endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax (VAT) and shipping charges (on the day of shipping).

Bean There Coffee Company reserves the right to change pricing at any time without prior notice.

Should Bean There Coffee Company reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card

MasterCard and Visa credit cards are accepted.

If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in “Your Account” available for use whenever you’re ready! Sorry for the inconvenience.

Please note that Bean There Coffee Company utilises a secure payment method provided by Virtual Card Services, and that payments may be reflected on your bank statement as “Virtual Shop” and not “Bean There Coffee Company”.

Electronic Fund Transfer (EFT)

Select the option to pay via EFT when ready to checkout and finalise your order. You will need to load Bean There Coffee Company as a beneficiary on your internet banking and use the unique order ID as the reference for your payment. Orders will be processed and shipped once funds have cleared in our account (which is normally the next business day).
Banking Details

Account Name: Bean There Coffee Company (Pty) Ltd.
Bank Name: Standard Bank
Branch Name: Northcliff
Branch Number: 006305
Account Number: 200 555 103

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Proof of payment must then be e-mailed to coffee@beanthere.co.za to confirm your order.
Banking Details

Account Name: Bean There Coffee Company (Pty) Ltd.
Bank Name: Standard Bank
Branch Name: Northcliff
Branch Number: 006305
Account Number: 200 555 103

For more information about how to order, special order requirements, and other payment options, please contact our Support Team:

Phone: +27 87 310 3100
E-mail: coffee@beanthere.co.za

Security Policy

PayFast is committed to keeping  customers and all sensitive information secure. Thehave a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating, or attaching conditions to your access and/or removing any materials from the Website).

Law

The Terms and Conditions will be exclusively governed by and construed in accordance with the laws of the Republic of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Bean There Coffee Company (Pty) Ltd. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Bean There Coffee Company for any civil action or any legal action deemed necessary against me.

Contact Details

Bean There Coffee Company (Pty) Ltd.
Physical Address 44 Stanley Avenue
Milpark
Johannesburg
2092
South Africa
Postal Address PO Box 412179
Craighall
Johannesburg
2024
South Africa
Email: coffee@beanthere.co.za
Website: www.beanthere.co.za
Telephone: Tel: +27 87 310 3100

Bank Phone Numbers

(In case your credit card is declined and you would like to query your bank)

Bank Phone number
ABSA 012 317 3000
FNB 011 369 2898
Standard Bank 011 241 1000
Nedbank 011 710 4710
Merchantile 0861 502005
Investec 011 286 9663

 

 

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