SHIPPING COST

1. Shipping costs R99 countrywide on orders under R500.
2. Free delivery on orders of R500 or more.

REFUNDS

1. Should Bean There supply the incorrect product or if the product is damaged or faulty, Bean There shall exchange the unit for a new one, provided that the damaged unit is returned in its original packaging with all warranty cards, manuals and accessories. Certain made to order items may only be returned for replacement but not for a refund.
2. Bean There work on a seven-day refund policy.
3. Cash refunds will not be given, and any monies due will be paid back into the user’s bank account.

DELIVERIES

1. All deliveries will be delivered within 5-7 working days, taking into consideration the availability of stock and region.
2. Where delays and out of stock situations occur, every effort will be made to inform the buyer.
3. Deliveries outside the borders of South Africa will not be done via the website and a store must be contacted in this case.
4. The courier will request proof of identity from the person receiving the goods and will be required to record such details on the invoice
5. By signing such an invoice document, the receiver confirms that the goods were received undamaged and in good condition.
6. In the unlikely event that the goods arrive damaged or items may be missing, and the receiver wishes not to accept the items, then they must indicate on the waybill the reasons for sending the parcel back and both parties will need to co-sign against this indication.
7. In the event of Bean There being given an incorrect delivery address or no one is present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will then contact you to re-schedule the delivery. Please note that you will be charged the delivery fee again, as we use contract delivery teams and we are charged for each delivery, and in turn, this fee will be passed onto the purchaser.
8. Should your item be delivered by our friendly courier service outside of a 30km radius of our store, we will be unable to fulfil the Bean There Delivery Experience of removing your older item. Arrangements should be made under the comments section on the checkout page. Additional charges may be applicable.
9. Any connection/Installation is the clients’ responsibility. If assistance is required, please note this in the comment section on the checkout page. Any service required as a result of improper connection/installation will be for the clients’ accounts.
10. In the event of an exchange, additional delivery costs may be applicable. Please liaise with your consultant for further information.
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